Returns

Summary of return rules

Returns accepted for 30 days

Return and refund policy

We have a 30-day return policy so you have 30 days to request a return after receiving your product.

To be eligible for a return, your item must be in the same condition it was received: unworn or unused, with tags attached, and in its original packaging. You must also have a receipt or proof of purchase.

To initiate a return, you can contact us at wealtivo@gmail.com . Please note that returns must be sent to: [Küçük Çamlıca Mahallesi, Oya Sokak, No 18, D4, 34696 Üsküdar / ISTANBUL TURKEY]

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items returned to us without a return request will not be accepted.

For any questions regarding returns, you can always contact us at wealtivo@gmail.com .

Damages and problems
Please inspect your order upon receipt and contact us immediately if it is defective, damaged, or you have received the wrong item so we can assess and correct the issue.

Exceptions/non-returnable items
Some product types cannot be returned, such as perishable items (e.g., food, flowers, or plants), custom items (e.g., special orders or personalized items), and personal care items (e.g., beauty products, body contact items, tapes, etc.).

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes
The fastest way to get the product you want is to return the product you have and make a separate purchase for the new product after the return is accepted.

Refunds
Once we receive and review your return, we'll notify you and let you know if your refund request is approved. If your request is approved, a refund will automatically be issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and issue the refund.
If it has been more than 15 business days since we approved your return, please contact us at wealtivo@gmail.com.