FAQ

  1. Frequently Asked Questions About Wealtivo
  2. Are the Products Sold Original?
    All products offered for sale at Wealtivo are 100% original and produced in accordance with Premium quality standards.
  3. Is VAT Included in Product Prices?
    Yes, VAT is included in the prices of all products sold through Wealtivo.
  4. Can I change the delivery address of my order?
    You can check whether your order has been shipped. If it hasn't been shipped, you can email us at wealtivo@gmail.com to change your shipping address.
  5. The product I want to buy is out of stock. Will it be available again?
    Our stock is updated regularly. Products are often put back on sale before the season ends.
  6. How Should I Clean the Products?
    Wealtivo products are made from delicate and special fabrics. They are for single use only.
  1. Shipping and Transportation
  2. When Will My Order Reach Me?
    Orders placed within Istanbul are generally delivered to your address within 1 day, while orders placed from other cities are delivered to your address within 1-4 business days on average.
  3. How Can I Find Out Whether My Order Has Been Shipped?
    You can track the status of your order by logging into your Wealtivo account and visiting the "My Order Details" page, or you can inquire using the cargo tracking number sent to you.
  4. What Should I Pay Attention to When Receiving the Product from the Cargo?
    When receiving your package, check for any damage, such as crushing, tearing, or getting wet. If you notice any damage, do not accept the package and have the courier report it to the courier.
  5. The package arrived but I wasn't at home. How can I get my product?
    If your package cannot be delivered, it will be delivered to the nearest cargo branch and held there for three days. You can collect it during this period by visiting the branch with your ID. If the product is not collected within three days, it will be returned to us.
  1. Cancellation and Refund
  2. How Long Does It Take to Get a Refund If I Cancel an Order?
    Once we receive the product you cancelled or returned, your payment will be refunded within 1-7 business days.
  3. Within How Many Days Can I Return the Product I Purchased?
    You can return the product you received within 15 days from the date it was received.
  4. What Should I Do If The Product I Received Is Defective?
    If you received a defective product, you can return it to us within the 15-day return period. Once we receive the product, we will process the necessary steps and issue a refund. If we have the same product in stock, we will notify you so you can place a new order.
  5. At Wealtivo, we prioritize your satisfaction and are committed to supporting you every step of the way. For more information, please contact us at wealtivo@gmail.com .